Refund policy

I hope you’ll be delighted with your Forth & Found purchase. As vintage and antique pieces have already lived a life, signs of age, wear, patina and small imperfections are often part of their character. I make every effort to photograph and describe each piece accurately, including any notable damage, repairs or flaws.

If you change your mind about a purchase, please contact hello@forthandfoundvintiques.co.uk within 14 days of receiving your order to arrange a return. After notifying me, you must return the item within a further 14 days. Returned items should be securely packaged and in the same condition in which they were received.

Unless an item is faulty, damaged in transit or materially different from its description, the cost of returning it is the responsibility of the customer. I strongly recommend using a tracked service and packing the item carefully, as you are responsible for the goods until they are returned.

Your refund will be processed to your original payment method within 14 days of receiving the returned item, or receiving evidence that it has been sent back, whichever is earlier. Where required by applicable consumer law, the original standard delivery charge will also be refunded. Any additional amount paid for an upgraded or express delivery service is not refundable beyond the standard delivery cost.

If your order arrives damaged, faulty or materially different from its description, please contact me as soon as possible at hello@forthandfoundvintiques.co.uk, ideally with photographs of the item and packaging, so I can put things right.

Nothing in this policy affects your statutory rights.