Privacy policy

Privacy Policy

Last updated: 15 September 2026

Forth and Found Vintiques (“Forth & Found”, “I”, “me” or “my”) respects your privacy and is committed to protecting your personal information.

This policy explains what information is collected when you visit forthandfoundvintiques.co.uk, place an order, join the mailing list or contact me, and how that information is used.

Forth and Found Vintiques is the data controller for the personal information described in this policy. The online store is hosted by Shopify, which also processes certain information required to provide the website and its services.

Information collected

Depending on how you use the website, I may collect:

Your name, billing address and delivery address
Your email address and telephone number
Details of orders, returns and communications
Payment and transaction information
Information about how you use the website
Your IP address, browser, device and cookie information
Marketing preferences, including whether you have joined the mailing list

Payment-card details are processed securely by Shopify and the relevant payment provider. I do not receive or store your complete payment-card information.

How your information is used

Your personal information may be used to:

Process and deliver your order
Take payment and issue refunds
Communicate with you about an order or enquiry
Arrange delivery and manage returns
Detect or prevent fraud and protect the website
Meet legal, tax and accounting obligations
Improve the website and customer experience
Send marketing emails where you have chosen to receive them

Lawful bases for processing

Under UK data-protection law, personal information must be processed using a valid lawful basis. Depending on the circumstances, I rely on:

Contract: where information is needed to process an order, take payment, arrange delivery or manage a return
Legal obligation: where records must be retained or information supplied to comply with the law
Legitimate interests: where necessary to operate, protect and improve the business, provided those interests do not override your rights
Consent: where you have chosen to receive marketing or accepted optional cookies

You may withdraw your consent at any time.

Marketing

If you join the mailing list, I may send you occasional emails about new finds, shop news and offers.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting hello@forthandfoundvintiques.co.uk.

Unsubscribing from marketing will not prevent essential messages about an order you have placed.

Cookies and website information

The website uses cookies and similar technologies to operate essential functions, remember preferences, understand website use and, where permitted, support analytics or advertising.

Where required, optional cookies will not be used without your consent. You can manage your choices through the cookie banner and your browser settings.

Who receives your information

Information may be shared where necessary with trusted providers, including:

Shopify, which hosts and operates the online store
Payment providers used to process transactions
Royal Mail, Parcelforce or another delivery provider used for your order
Email and website-service providers
Professional advisers, insurers, regulators or authorities where reasonably necessary or legally required

These providers receive only the information needed to perform their services and are responsible for handling it securely and lawfully.

Personal information may also be disclosed where required by law, to prevent fraud, to protect legal rights or in connection with the sale or transfer of the business.

Shopify

The store is hosted by Shopify. Information submitted through the website is processed by Shopify and may be transferred to service providers in other countries.

Further information about Shopify’s handling of personal information is available in the Shopify Consumer Privacy Policy.

International transfers

Some service providers may process personal information outside the United Kingdom.

Where information is transferred internationally, appropriate legal safeguards will be used, such as UK adequacy regulations or approved contractual protections, where required.

How long information is kept

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, handling queries or disputes, and meeting legal, tax and accounting requirements.

When information is no longer required, it will be deleted or securely anonymised where reasonably practicable.

Security

Reasonable administrative and technical measures are used to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Please do not send payment-card details or other highly sensitive information by ordinary email.

Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

Request access to your personal information
Ask for inaccurate information to be corrected
Ask for information to be deleted
Restrict or object to certain processing
Receive certain information in a portable format
Withdraw consent where processing relies on consent
Complain to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal exceptions. I may need to verify your identity before responding to a request.

To exercise your rights, email hello@forthandfoundvintiques.co.uk.

You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.

Children

The website is not intended for children, and I do not knowingly collect personal information directly from children.

Third-party links

The website may contain links to third-party websites or social-media services. Those organisations have their own privacy policies, and I am not responsible for their handling of information.

Changes to this policy

This policy may be updated when the website, business practices or legal requirements change. The revised version will be published here with an updated date.